Our Policies

Returns

Photoworks San Francisco makes every effort to produce your work in a quality fashion according to your specifications. We consent to redo any orders where clear mistakes have occurred. Beyond these mistakes, there are no refunds, returns, or exchanges on goods and services. Once an order has been submitted there can be no arbitrary cancellations.

Shipping

While you can always pick up your order at our San Francisco store, we also ship via USPS and FedEx. Fees depend on the size of your order, shipping address and shipping method. For turnaround times see our FAQ section.

Payment

We accept MasterCard, Visa, American Express, and Discover.

Tax

Customers in California will be charged sales tax. Sales tax is based on the delivery address.

Storing Film Negatives

Photoworks will store your film negatives for 30 days. After that time, they will be disposed of. If you need extended storage, please contact us by email or phone, and we’ll be happy to assist.

User Provided Information

Photoworks Inc. is the sole owner of the information collected on PhotoworksSF.com. Photoworks SF collects information from users on our order pages and newsletter sign up. A user must provide contact information (such as name, email, and shipping address) and payment information (such as credit card number, expiration date). No sensitive payment information such as credit numbers are stored on our server.

Other Information Collection

We store information that we collect through cookies and log files. This information may be used in aggregate to improve the content of our site.

Communications from Photoworks SF

We send all customers an email receipt of their order. Customers will occasionally receive information on products, services, special deals and a newsletter via email. There is an easily used opt-out method to stop receiving these emails. We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account or orders.

Sharing of Information

All personally identifiable information collected, including email addresses, will be kept in strict confidence and will never be given, shared, rented, leased or sold to any third party without prior consent. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. When our web pages ask users to enter sensitive information (such as credit card numbers), that information is encrypted and transmitted via high-grade SSL encryption software.